Refund policy

You have the right to withdraw from the agreement within 14 days without giving reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can remove the product from the packaging, unless the packaging contains a seal. If you have done more than necessary to try the product, we may charge you for this.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, acquires possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you received the last product or part.

To exercise your right of withdrawal, we request that you return the items via the Returns Portal within 14 days of receipt.

We request that you return the product in the original packaging as much as possible. The product must be returned properly packaged.

You can request a return label via the Returns Portal . You will be charged for this depending on the country of shipment.

You can also send back your return yourself. PLEASE NOTE:Always provide our email address info@leezza.com if you send your return package yourself. We strongly recommend that you send your return package via PostNL. PostNL does not deliver packages on days when our store is closed and therefore does not take packages to a collection point. Unfortunately, we cannot make these agreements with other carriers, so packages are regularly delivered to a collection point. Unfortunately, it is not possible for us to collect return packages from collection points. These will be sent back after a few days. That is why we offer the option to use the return label via the Returns Portal .

The return costs are always at your own expense. Damage, loss or additional costs incurred during the return shipment will not be reimbursed.

Exchange
Exchange is also possible. This can be done for the same item in a different color or size, but also for a different item. For orders in the Netherlands, exchanging is free once, for exchanging orders outside the Netherlands, shipping costs are equal to the first shipment.

You can exchange the product within 14 days via the Returns Portal .

Refund
In the event of a cancellation, you will receive the payments for the returned items as soon as possible and no later than within 14 days after the product has been received by us. You bear the costs for return shipping yourself.

Discounted items
If you return items that have a stacking discount, the discount will be recalculated for the entire order after return. An amount will be refunded based on this.
Items that are discounted by more than 50% cannot be returned .